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Job Tiltle: Controller/Dispatcher


Stockley Park (Greater London)

Job Description

The controller/dispatcher has an important role on the team. The controller will have the following qualities:

  • Excellent knowledge of London Area roads and postcodes
  • Prior experience in the chauffeur / transportation industry
  • Punctual, reliable, and have a customer service oriented attitude
  • Ability to adapt to new and changing technologies in the transportation industry.
  • Detail oriented
  • Ability to multi-task
  • Possess very strong interpersonal communication skills
  • Even-tempered, especially during high-pressure situations

Responsibilities of the controller/dispatcher will include the following:

  • Dispatching jobs to the drivers
  • Answering phone calls from drivers and customers
  • Providing quotations to customers if prices are not available, hence good knowledge of London roads is preferred.
  • Responding to customer emails
  • Entering new jobs into the computerized dispatch system
  • Monitoring road conditions and flight arrivals/departures
  • Tracking drivers and making sure the driver is at the correct pickup point
  • Searching addresses and giving directions to the driver if required
  • Handling any issues between the driver and the customer in a professional manner.
  • Handling any issues between the driver and the company in a professional manner.
  • Maintaining a physical file of job orders and other important documents