Controller/Dispatcher

Stockley Park (Greater London)

Job Description

The controller/dispatcher has an important role on the team. The controller will have the following qualities:

• Excellent knowledge of London Area roads and postcodes
• Prior experience in the chauffeur / transportation industry
• Punctual, reliable, and have a customer service oriented attitude
• Ability to adapt to new and changing technologies in the transportation industry.
• Detail oriented
• Ability to multi-task
• Possess very strong interpersonal communication skills
• Even-tempered, especially during high-pressure situations

Responsibilities of the controller/dispatcher will include the following:

• Dispatching jobs to the drivers
• Answering phone calls from drivers and customers
• Providing quotations to customers if prices are not available, hence good knowledge of London roads is preferred.
• Responding to customer emails
• Entering new jobs into the computerized dispatch system
• Monitoring road conditions and flight arrivals/departures
• Tracking drivers and making sure the driver is at the correct pickup point
• Searching addresses and giving directions to the driver if required
• Handling any issues between the driver and the customer in a professional manner.
• Handling any issues between the driver and the company in a professional manner.
• Maintaining a physical file of job orders and other important documents

Sales Representative

Stockley Park (Greater London)

Job Description

The sales representative is actively involved in helping to drive new growth for Legend Chauffeurs. He/she should have at least five years of relevant experience in the private hire transportation industry and at least one year of experience in sales. The sales manager must have the following qualities:

• Driven and self-motivated, with a desire to win.
• Working to tight deadlines with consistent quality output.
• Ability to achieve results and work in a constantly changing environment
• Strong organisation and time management skills.
• Knowledge of the key business drivers for ground transportation companies with special reference to changes in the technological and business environment.
• Knowledge of PCO practices and requirements as well as trends (including competitive pressures)
• Evidence of ability to develop good working relationships with clients/prospects
• Excellent communication and presentation skills, with a need to be able to communicate effectively at all client levels, including the Executive level.
• University degree qualified in a related discipline desirable but not required.

Required experience:

• Sales: 1 year
• Transportation / Private Hire: 1 year